Privacy Policy

1. Introduction

Welcome to Suluhu. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform. By using our services, you agree to the terms outlined in this policy.

2. Data We Collect

We collect the following personal information to facilitate our services:

• Name: For identification of customers and service providers.
• Phone Number: Used for account registration, connecting customers with service providers, and processing service provider payment disbursements.
• Email Address: For account registration, communication, and notifications.
• Location Data: Used for geolocation-based service matching, mapping customers to nearby service providers, and geofencing to prevent access outside designated regions.
• Service Provider ID: For verification and security compliance of service providers.

3. How We Collect Data

• During account creation: Names, email addresses, and phone numbers are collected during registration.
• During job assignment and matching: Location data is collected to connect customers with service providers in their vicinity.
• Verification processes: Service provider IDs are collected to ensure security and compliance.

4. Purpose of Data Collection

• Provide and improve our services.
• Connect customers with nearby service providers.
• Ensure secure transactions and verification of service providers.
• Enforce geofencing restrictions.
• Facilitate communication between customers and service providers.

5. Data Storage and Security

We store user data securely on cloud-based storage, employing advanced security measures to prevent unauthorized access, loss, or misuse. We take all reasonable steps to safeguard your information.

6. Data Sharing Policy

We do not share user data with third parties. Your personal data remains confidential and is used strictly for the purposes outlined in this policy.

7. Data Retention

We retain user data for as long as they continue using our system. If a user requests account deletion, we will securely remove all associated personal data from our systems.

8. User Rights & Data Protection

In compliance with the 2019 Kenyan Data Protection Laws, users have the right to:

• Request access to their personal data.
• Request corrections to inaccurate or incomplete data.
• Request deletion of their data from our system.

To exercise these rights, please contact us at info@suluhu.net.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified via email about any significant changes to ensure transparency and continued compliance.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: info@suluhu.net

By using our services, you acknowledge that you have read and understood this Privacy Policy.